China has a problem, many businesses are going broke. Alibaba is no longer the premier place to buy. I did not get my full shipment. There is no inventory check list provided, they did not complete their paperwork, no one wants to be responsible. With fees over $18,000, costing more than the whole purchase of the goods to get broken boxes, missing pieces, no records. It is a scam. They make up excuses of me being the problem, but I paid everything, was prompt in responses, just like they were until they got the money. Then, their cooperation disappeared. Two freight forwarders and customs found them to be not good to deal with because of suspicion of asbestos. Australian Border Force had no records of them in Australia. myfm.co/coolroom
Please research the history of dealing with Chinese companies and do not buy from this one. They cannot provide correct paperwork, and I do not have my full shipment. China has a problem, don't let it become yours.

Risposta del fornitore:
We provided the customs clearance documents according to your freight forwarder's requirements, which we have email correspondence and documents to prove; Due to your change of HS code midway, the customs have strengthened their supervision and conditions on your imported products; We are not sure why you changed the HS code, which may also have an impact on customs duties;When we first actively tried to solve the problem, your and your wife's initial attitude was to refuse to communicate, refuse to handle, refuse to face the problem, and scold us with serious emotions. Moreover, you and your freight forwarder also had conflicts. Without giving us any explanation, you firmly believed that our products contained asbestos. And you are preparing to abandon the goods, don't want to take responsibility, don't want to coordinate with your customs to inspect these goods. This has also had a significant impact on us.
You have received the goods-please check the attached photo-Empty gate-in.
17 Jul 2024